Online Privacy Statement
Effective Date: November 15, 2007
This Online Privacy Statement describes how Western Union collects and uses your personal information (“Information”) that we obtain when you visit and/or use our website from Germany. This information is collected. Processed and used in accordance with the applicable legal provision in particular the BDSG (the Federal Data Protection Act), the TDG (the Telecommunications Act) and the TDDSG (the Telecommunication Services Data Protection Act). This online privacy statement does not extend to the linked websites of third parties.
GENERAL INFORMATION (§ 6 TDG)
Name and address: Western Union International Bank GmbH, located at Maderstrasse 1, A-1040 Vienna, Austria; Niederlassung Deutschaland located at Friedrich-Ebert-Anlage 2-14, 60325 Frankfurt am Main, Germany, Directors: Dr, WolfgangFenkart-Froschl, Mag. GerhardSabathiel
Contact Us: Please contact us by Email at (germany.customer@westernunion.de), or at privacy@westernunion.com or if you have question about your privacy practices or Information we maintain about you. We also accept questions by regular email ad by telephone at the locations identified below:
BY MAIL:
Western Union International Bank GmbH
Niederlassung Deutchsland
Westeren Union Privacy Officer
Friedrich-Ebert-Anlage 2-14
60325 Frankfurt am Main, Germany
By Telephone ( 08001807732)
Supervisory Board: Mr. Hikmet Ersek (President), Ms Mary Patrizia Azevedo (Vice-President), Mr. Scott Scheirman, Mr. GGraham Coles
VAT identification number (Umsatzsteueridentifikationsnummer i.S.d. § 27a UStG): ATU61347377
Commercial Register and Registration Number:FN256184t at the Vienna Commercial Court, Niederlassung Deutcheland atHRB 77719 with the Amstsgeritch Frankfurt am Main
Data Protection registry (DVR) number: 2111221 with te Austrian Data protection Authority.
Western Union International Bank GmbH is regulated by the Austrian Finanzmarktaufsichtsbehörde (FMA) located at Praterstrasse 23, A_1020 Vienna, Austria
INFORMATION WE COLLECT
Western Union collects Information about you from a variety of sources including those listed below. You consent to the collection, transfer and storage of this Information by computers or other transfer or storage devices in Germany and elsewhere when you supply it, including the transfer and retention of your data outside of the European Economic Area to countries, including the United States, whose laws on holding personal data may be less stringent.
- We collect Information you supply when: (a) you ask us or one of our affiliated companies, Western Union agents or suppliers (“Affiliates”) to send or receive money or to provide other goods or services; (b) you submit Information on applications or other forms to us or our Affiliates; or (c) you otherwise submit Information to us, our Affiliates or others;
- We collect Information about your transactions with us, our Affiliates or others;
- We collect Information about you from a variety of third party sources such as our business customers, government agencies and consumer reporting agencies and other suppliers of public information, including information on the basis of mathematical statistical methods from Delatavista GmbH, Freisinger Landstrasse 74, D-80939 Munich Germany, in order to verify any of the information you provide in order to effect, administer and enforce transactions;
- We collect Information about the domain and host from which you access the Internet; your computer’s Internet address; the browser and operating system software you use; the date and time you access our website and the Internet address of the site from which you linked to our website when you visit us; and
- We collect Information on your online activity as described in the paragraph below titled “INTERNET TECHNOLOGY.”
INTERNET TECHNOLOGY
We use internet technologies like cookies and web beacons for a variety of purposes, including, but not limited to, those identified below.
§ To assist us in providing services to you;
§ To allow you to change web pages during your visit without having to re-enter your password;
§ To temporarily track activity on our website;
§ To determine whether you came to our site from a banner ad or an Affiliate website; or
§ To deliver Information specific to your interests on additional web sites.
A "cookie" is a text file placed on your computer's hard drive by a web site. Your web browser uses it to guide you to sites based on your interest. "Web beacons" are transparent electronic images placed in the web code that collect non-personal data while visiting a web site. Cookies and web beacons can usually be disabled by changing your browser preferences. This will limit the performance of Western Union's web site. Your browser usually has documentation on how to disable cookies and web beacons.
INFORMATION WE DISCLOSE
Subject to your consent or as otherwise permitted by law, we may disclose the Information we collect in the paragraphs titled, “INFORMATION WE COLLECT” and “INTERNET TECHNOLOGY” to our Affiliates and to unaffiliated third parties as described below.
- We may disclose Information with the following Western Union Affiliates to effect, administer and complete transactions:
- Western Union International Limited, Richview Office Park, Unit 9 Clonskeagh, Dublin 14, Ireland;
- Western Union Financial Services, Inc., 12500 East Belford Avenue, Englewood, CO, USA 80112
- Western Union Online Limited, Richview Office Park, Unit 9, Clonskeagh, Dublin 14, Ireland
- Western Union Financial Services GmbH, Friedrich-Ebert-Anlage 2-14, 60325 Frankfurt am Main, Germany
- FEXCO, FEXCO Financial Services Centre, Iveragh Road, Killorglin, County Kerry, Ireland
- We may disclose Information about current and former consumers to the following types of third parties and for the following purposes, which are not subject to your consent:
- Banks, credit card companies, credit reporting agencies;
- Non-financial companies such as Acxiom Corporation, 1 Information Way, Little Rock, Arkansas, 72202 USA, which maintains consumer choice, databases and completes data analysis;
- Legal, regulatory, security and processing requirements, [Country] government requirements and foreign government requirements applicable to us or our Affiliates or service providers; and
- As permitted or required by law.
- We may disclose Information about current and former consumers to the following types of third parties, which are subject to your consent:
- Advertising and direct marketing companies such as Publicis Group S.A., 133 Avenue des Champs Elysees, 75008 Paris, France; Aegis Group PLC, 43-45 Portan Square, London, England W1H6LY, Teleperformance Austria GmbH , Braeuhausgasse 7-9 1050 Vienna Austria or similar service providers;
YOUR CONSENT
You consent to the collection, processing, use, transfer and storage of this Information when you supply it. Your data may be transferred to and processed in countries outside of the European Economic Area to countries, including the United States, whose laws on holding or processing personal data may not offer an equivalent or adequate level of data protection.
If you consent electronically, your consent will be recorded. You may retrieve the content of this consent at any time. You may revoke this consent at any time with effect from the date such revocation is notified to Western Union.
CONFIDENTIALITY AND SECURITY
We endeavor to maintain physical, electrical and procedural safeguards that comply with applicable government regulations to guard your Information. We also endeavor to restrict Information access to our employees, agents and representatives that need to know it. Despite our efforts, and as you probably know, third parties may unlawfully intercept or access transmissions sent to us or may wrongly instruct you to disclose Information to them while posing as Western Union.
PERSONAL CHOICE
To better serve you and provide communications regarding new services or promotions, you will need to instruct Western Union on your choice regarding disclosure. Your choice may be for disclosures of Information to our Affiliates only, or to disclose your Information to nonaffiliated third parties as well as our Affiliates. Your choice can be submitted to us during the registration or transaction process or you can contact us using the information provided in the “Contact Us” section below.
Some disclosures are not subject to your consent. These include, among others, disclosures necessary to effect, administer or enforce a transaction you request; disclosures to our authorized service providers (including Western Union Agents); disclosures: i) as permitted or required by law; ii) for public safety; iii) to prevent fraud; or iv) in connection with other illegal activities.
Western Union maintains your choice and transaction history based on our record retention policies. If you do not perform another transaction within the retention time period, your Information, as well as your choice will be removed.
ACCURACY OF INFORMATION
We permit consumers, if possible, to dispute or correct any erroneous or out-of-date Information. We reserve the right to independently verify claims made. To protect your privacy, we also will take reasonable steps to verify your identity before making corrections. Where permitted by law, we reserve the right to assess a service charge for providing you any information in connection with your request.
EXTERNAL WEBSITES
Western Union’s website may be linked to or from third party websites. Western Union is not responsible for the content or privacy practices employed by websites that are linked to or from our website.
CHANGES
Western Union reserves the right to modify this Privacy Statement. Updated Privacy Statements will be posted at this website when amendments occur. We urge you to review this Privacy Statement when you visit to obtain the most current statement. You may change your choices at any time.
This Online Privacy Statement was last amended on 11/15/2007.
