Security

As a Western Union® Money Transfer user, we value your business and take pride in delivering your funds to the intended recipient in a fast, convenient and reliable manner. However, there are individuals throughout the world who will attempt to use any system to receive payments in connection with fraudulent sales or solicitations.

Make sure you know to whom you are sending money. If you are purchasing goods or services and paying through the Western Union network, it is your responsibility to verify the reputation and legitimacy of the seller.  Western Union strongly advises you not to use money transfer services to pay for goods purchased on online auctions.

Discontinue a call if a caller instructs you on how to respond to questions asked by Western Union Bank.

Security is everyone’s responsibility. Stay informed. Keep abreast of consumer fraud trends.

If it seems too good to be true, it probably is.

Remember, neither Western Union nor Western Union Bank will ever send you an email asking for your username and/or password. If someone contacts you claiming to be from Western Union or Western Union Bank, asking for your password or inviting you to click on a link, don’t do it.

Western Union cooperates with the Federal and State Police Crime Prevention Offices

Each day millions of people use the Western Union® Money Transfer service to send money to friends and relatives around the world. At Western Union Bank, our customers are our priority and their security is very close to our hearts.

We work with organizations world wide who are concerned with the subject of fraud and we make a point of informing them of fraud occurrences in detail.

It is with this aim that we now cooperate with the Federal and State Police Crime Prevention Offices (ProPK). It is the concern of Western Union Bank and the ProPK to better protect customers from fraudsters through joint prevention and education work. You can find detailed information about specific dangers relating to e-commerce on the ProPK Website. In addition, the security compass offers general information about Internet security.

You can also read about the most common types of fraud and tips to protect yourself.