WESTERN UNION INTERNATIONAL BANK GMBH
ONLINE PRIVACY STATEMENT AND
INFORMATION IN ACCORDANCE WITH THE GENERAL DATA PROTECTION REGULATION (“GDPR”)

Valid as of: 25 May 2018


GENERAL NOTICE

Western Union International Bank GmbH, The Icon Vienna (Turm 24), Wiedner Gürtel 13, 1100 Vienna, Austria (“Western Union”) respects your privacy and is the entity responsible for the collection and processing of your personal information for the purposes described in this privacy notice. If you have any questions about this privacy notice, you may contact us at privacy@westernunion.com.

As an Austrian banking institution, it is a top priority to maintain the security and confidentiality of the data with which you supply us. If and when we acquire, process or use personal data, this is done solely in accordance with the specifications of the European General Data Protection Regulation (GDPR) as well as the Austrian Data Protection Act (DSG). The Privacy Statement set forth below explains which data is recorded and processed when you visit our website.


INFORMATION WE COLLECT ABOUT YOU

Since our Austrian website is only designed to direct you to the services of our corporate group, no personal data is normally recorded on our website. Please note the relevant privacy policies of the websites linked to our website, being the Western Union Money Transfer and the Western Union Business Solutions websites respectively. These privacy policies explain in detail which data is obtained, processed and saved.


WE USE YOUR INFORMATION FOR THE FOLLOWING PURPOSES

If you have supplied us with personal data, we will only use this to answer your questions, to process or perform the contracts made with you and for technical administration purposes.

As a general principle, we only disclose your personal data to third parties if this is necessary for the purpose of processing or performing the contract or if you have given your prior consent. Any consent given can be revoked in writing at any time and then further use of the relevant data would not be permissible.


SERVER DATA

Please note that every access to our website and every retrieval of a file available on the website is recorded. However, the saving of this data serves solely for internal system-related and statistical purposes and is carried out solely in accordance with statutory or internal retention periods. The following information is recorded: [name of file retrieved, data and time of retrieval, volume of data transmitted, message confirming successful retrieval, Web browser and IP address of requesting computer]


COOKIES & INTERNET TECHNOLOGY

Our Austrian website expressly does not use any cookies. Please note that the websites which are linked with ours do use cookies in part. Please note the information provided there in relation to the use of cookies.


RETENTION OF YOUR INFORMATION

Western Union will hold your information, if any, for so long as is necessary to properly fulfil its regulatory and legal obligations and business needs. As a general rule, we will hold your personal information for the length of time you are a client of Western Union plus reasonable period thereafter, as required or permitted by applicable law.


DISCLOSURE OF YOUR INFORMATION

Your information may be transferred to other companies within the Western Union group of companies on a need-to-know basis as well as regulators and government authorities for the purposes set out in this statement.


YOUR RIGHTS

You have the right to know if we are processing your personal information and to ask us for a copy of your information free of charge. You have the right to request a structured and machine-readable copy of certain information you have provided to us for purposes to which you have consented or where our use is required for a contract with you. We may charge you a reasonable fee for providing the information, or not act upon your request, if the request is manifestly unfounded or excessive. You have the right to stop us sending you marketing communications. You have the right to ask us to correct information about you that is incomplete, inaccurate or out-of-date. You have the right in some circumstances to ask us to erase certain information about you, to restrict certain uses of your information, and also, where our use is for legitimate business purposes, to object to certain uses of it. Where you have consented to the processing of your personal information, you have the right to withdraw your consent at any time. You also have the right to lodge a complaint with the supervisory authority in your country about our processing of your personal information. When we receive a request, we may ask for additional information from you to verify your identity.

To exercise these rights, please contact Western Union by calling 0800 29 7579, by emailing austria.customer@westernunion.at or by using our website https://www.westernunion.com/at/en/contact-us.html. We will endeavour to respond to your request within one month but may be entitled to extend this period in certain circumstances. We will comply with your request to the extent required by applicable law.

If you have a complaint about how Western Union has responded to your request under this section, or about how we handle your personal information, we ask that you put the complaint in writing addressed to the Data Protection Officer, Richview Office Park, Unit 9, Clonskeagh, Dublin 14, Ireland. We will investigate your complaint and generally respond to you in writing within 30 days of receipt. You can also contact our Data Protection Officer at wuprivacy@westernunion.com.If you have a complaint about how Western Union has responded to your request under this section, or about how we handle your personal information, we ask that you put the complaint in writing addressed to the Data Protection Officer, Richview Office Park, Unit 9, Clonskeagh, Dublin 14, Ireland. We will investigate your complaint and generally respond to you in writing within 30 days of receipt. You can also contact our Data Protection Officer at wuprivacy@westernunion.com.


EXTERNAL WEBSITES

The Western Union website may be linked to websites of third parties. Western Union does not assume any responsibility either for the content or for the privacy policies of such websites linked with Western Union.


AMENDMENTS

Western Union reserves the right to amend this Privacy Statement. Updated Privacy Statements will be posted on this website if amendments have been made. You are strongly recommended to check this Privacy Statement when visiting our website so that you are always informed of the current version. You can amend your decisions at any time.


CONTACT

If you wish to notify us of your personal decisions or have any other requests relating to your data, please click here. If you have any questions about our Privacy Statement or the data which we have stored relating to you, please click here. and select “Consumer Privacy” in the dropdown menu.

You can also send us your questions by post or call us on the telephone:

BY POST
Western Union International Bank GmbH
Western Union Privacy Office
The Icon Vienna (Turm 24)
Wiedner Gürtel 13
1100 Wien
Austria


BY TELEPHONE
Austria: +43 1 5013 4567
USA: +1 800 562 2598



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